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Title Executive Assistant
Status: Full-Time/Nights/Weekends
Job Description

The Executive Assistant (EA) plays a key role in the effective functioning of the Executive Director’s office and in the organization of the Director’s work.  Her/his performance has a direct bearing on the effectiveness of the Executive Director as a whole. As such, the job requires the highest standards of discretion, professionalism, teamwork, communication skills and personal responsibility.

Duties and Responsibilities
  • The EA is responsible for the efficient and effective performance of a full range of complex secretarial and administrative tasks, including appointments, screening calls and visitors, and independently handling routine correspondence and informal requests. This position involves considerable public contact. Additionally, the EA may be assigned any other duty which will help further Concilio’s goals, including active participation in all fund raising events.
  • Uses independent judgement and initiative in the planning, organizing and performance of responsible and confidential secretarial work.
  • Edits, proofreads and corrects written materials to ensure correct format, spelling, punctuation and grammar.
  • Arranges appointments conference, meetings, travel, and maintains appointment calendar for the Director.
  • Composes letters, memos and written communications on routine matters.
  • Establishes and maintains comprehensive and confidential files on personnel, policies, records, reports, reference materials, and Board minutes.
  • Assists Director with general human resource management action, i.e., train and orient new employees on benefits, and all office policies and procedures
  • Assist the fiscal department by entering agency income and expenses to the accounting system along with processing agency checks to pay vendors.
  • Provides front desk coverage as needed.
  • Orders supplies and maintains inventory.
  • Acts as Board Liaison; arranges, coordinates and attends all board and committee meetings.
  • Takes and transcribe notes, minutes, and other records.
  • Performs other related duties incidental to the work described herein.
  • And, performs any other duties which further the goals of the department and Concilio.
Qualifications and Requirements
  • Associates Degree from an accredited college or university in secretarial sciences or combination of experience and education (strongly preferred)
  • Ability to plan and supervise the work of others and to handle high level administrative issues.
  • Communicates effectively orally and in writing, both in English and Spanish.
  • Strong time management skills and ability to work independently, well organize and detail oriented.
  • Understand and accurately follow brief oral and written instructions.
  • Able to juggle multiple priorities
  • Must be self-motivated and a self-starter, friendly and professional.
  • Reliable and desire to interact effectively with volunteers, staff, and the general public.
  • Positive attitude! Exceptional people skills.
  • Professional appearance and demeanor.
  • Working knowledge of standard office equipment with efficiency and accuracy.
  • Meet annual criminal and child abuse clearances.
  • Ability to maintain effective working relations with child welfare, education, mental health, health, and social organizations.
  • Ability to work flexible schedule.
  • Possess a valid Pennsylvania Drivers License for occasional errands and local travel to trainings or meeting locations.
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Title Operations Manager
Status: Full-Time
Department: Administration
Job Description

The Operations Manager provides oversight of and has responsibility for all building operations including but not limited to maintenance, space rentals, business IT systems and vendor relations. The Operations Manager provides oversight of all agency equipment, conducts regular inventory and assesses the needs of the agency to make recommendations to purchase relevant materials as needed. The Operations Manager is the designated Human Resource liaison that assists with the on-boarding of new staff, ensures that all staff personnel files are in accordance with state and federal regulations and connects staff to the appropriate referral as needed. In addition, the Operations Manager facilitates administrative projects assigned by the Executive Director.

Duties and Responsibilities

Customer/Client Satisfaction

Ensures customer/client satisfaction by respecting confidentiality and privacy; treating others with courtesy, dignity, and respect, considering the needs of everyone, and responding to customer concerns promptly.



Works effectively with others toward a common goal by:

  • Actively maintaining a positive impact on morale and promoting teamwork.
  • Demonstrating flexibility in job activities to further promote unity goals.
  • Coordinating responsibility and activities with appropriate personnel at the required skill level in a manner that maximizes productivity.



Express ideas and information clearly and concisely in oral and written forms. Listens attentively. Keeps management and co-workers well informed. Responds to requests in a timely and efficient manner.


Management Support

Keeps immediate supervisor updated. Helps accomplish mission and goals.


Problem Solving & Decision Making

Identifies problems, considers viable alternatives and implements solutions based on analysis and sound reasoning, checking with supervisor as needed.


Attendance & Reliability

Works as scheduled. Meets established notification for absences. Is consistently on time and ready to work at the start of the shift.


Compliance with Policy & Procedure

Operates within organization policies and procedures. Consistently adheres to health and safety standards.


Creativity & Initiative

Creates and supports new ideas that enhance the organization’s goals or reduce costs. Shows initiative and seeks out opportunities for improvement. Performs duties in an independent manner based on guidelines set by supervision.


Competence with Customers/Clients

Provides high-quality and exceptional customer service and other related services to meet and exceed the needs of the customers/clients and their families.


Cultural Sensitivity

Recognizes and respects cultural differences among co-workers and patients and responds appropriately.


Job Specific Criteria

  • In collaboration with the Executive Director, manage all office support systems to ensure effective, efficient, and consistent functions of the agency, including but not limited to hardware, computers, servers, network management, telephones, faxes, and internet connectivity and office supplies. The Operations Manager will plan, communicate, and implement all changes to office support systems.
  • Will provide three primary vendor sources for approval before administering
  • In collaboration with the Executive Director, communicate all building changes to staff. Changes may include but not limited to maintenance, repairs, planning, and office and equipment set-up and
  • Prepare and submit an annual building, office and network systems project plan and budget.
  • Report weekly progress to the Executive
  • Develop, communicate and implement policies and procedures related to building operations and maintenance, network and systems management and all administrative functions.
  • Oversee the renovations and repairs of building/facilities for timely completion.
  • Manage special projects as directed by the Executive Director. Accomplish specific project results by identifying and clarifying issues and priorities.
  • Participate in regularly scheduled meetings.
  • Recommend new approaches, policies, and procedures, to effect continual improvements in the efficiency of plant operations.
  • Consult management on performance improvement process related issues.
  • Assist management on the onboarding of staff.
  • Participate in new employee orientation when necessary.
  • Oversee the maintenance and rental of the hall.
  • Demonstrate excellence in leading the front desk and maintenance team.
  • Update job knowledge by participating in conferences and educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.
  • Perform other related duties as required and assigned.
Qualifications and Requirements

Specific Knowledge and Skills

  • Adequate
  • Proactive client relationship management.
  • Business literacy.
  • Strong conflict resolution.
  • Flexible interpersonal and negotiation skills.
  • Excellent verbal and written communication skills.
  • Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
  • Manage multiple conflicting priorities.
  • Flexible and available to interact with employees at all levels.
  • Self-directed with high energy level.
  • Take initiative to identify and anticipate client needs and make recommendations for implementation.
  • Demonstrated ability to work independently and as a team player in a fast-paced
  • Focus on customer service with a sense of urgency and reliable follow through.


Education:  Bachelor’s degree required, Master’s degree preferred.

Experience:  Ability to manage and supervise teams and directing projects to achieve positive results.  Must have the capacity to make recommendations to resolve problems or issues efficiently, by using judgment that is consistent with standards, practices, policies, procedures, regulations or government law.  Effective oral and written communication skills, excellent interpersonal skills. Three plus years’ experience in plant operations and three years of administrative and management experience required. Broad knowledge of and experience in managing office operations including technology administration and contract negotiations.

Physical and Environmental Requirements

  1. Must be free of diseases which may be transmitted in the performance of job responsibilities during the stage of communicability unless the person can be given duties which minimize the likelihood of transmission.
  2. Must be certified by a physician as medically capable of performing the duties prescribed for this position.
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Title Bi-lingual Victim Advocate
Status: Full-Time
Job Description

The Full Time Victim Advocate will serve as a community based advocate for victims and witnesses of crime in the East Division. This position will also serve as a back up to ensure on site services at the Criminal Justice Center as assigned. Services delivered include but are not limited to: education about victim legal rights and protections; criminal justice progress; providing crisis intervention, emotional support and safety planning; helping submit comments to courts, probation, and parole boards; intervening with creditors, landlords and employers on behalf of victims; helping find shelter and transportation; referral linkage and support with follow up to community based services; connecting victims SAVIN to ensure notification of inmates’ release or escape; and completion of Crime Victims Compensation Applications. Advocate will also help victims to prepare and submit a victim impact statement, support intervention with harassment and intimidation, and help to request translation services in court as appropriate. Advocate will offer victims information about the different options available to them and support victims’ decision-making from a client centered, trauma informed approach and be committed to maintaining the highest possible levels of confidentiality in their communications with victims.  The Victim Advocate will be responsible for ensuring participation in and facilitation of community level outreach and awareness activities in collaboration with community partners and community residents. This position will serve as a key liaison to the District Attorney’s office, police districts, other community partners and community residents..

Duties and Responsibilities

Duties and Responsibilities:

  • Provide community based support and advocacy services to victims within Philadelphia’s East Division.
  • Inform victims and witnesses of hearing dates, familiarizing them with and encouraging them to participate in the criminal justice process, and reporting any victim-witness intimidation and/or retaliation with the goal of increasing the number of cases being held for court.
  • Education victims and witnesses about their legal rights
  • Provide safety planning, crisis intervention, and emotional support
  • Help victims with impact statements or comments to courts, probation and parole boards
  • Referral linkages to community based services
  • Connecting victims to SAVIN to ensure notification of a inmates’ release or escape
  • Complete of Crime Victim Compensation Applications
  • Participate in community level outreach to promote services, including table settings and facilitation of informational presentations
  • Participate in community level events that promote violence prevention to represent Concilio and agency services
  • Provide bi-lingual community presentations promoting services
  • Support both written and verbal translations, English/Spanish
  • Utilize a strengths-based, trauma informed resiliency model of practice
  • Maintain client confidentiality and handle all communication in a professional manner
Qualifications and Requirements


  • Bachelor degree in Social Work or related field preferred, with a minimum of two years’ work experience serving victims of crime.
  • Knowledge of victim’s services and court processes including, victim rights counseling, support, and service connection.
  • Strong oral and written communication skills.
  • FBI, Pennsylvania Childline and Criminal Background Clearances.
  • Computer and technological proficiency required.
  • Ability to handle sensitive and confidential information with discretion.
  • Flexible schedule with willingness to support events outside normal business hours
  • Ability to work under pressure and respond to emergency situations or be on-call as applicable.
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Title Bi-lingual Parent Educator
Status: Part-Time
Job Description

The Bi-lingual Parent Educator teaches parenting classes, utilizing the Nurturing Parent Curriculum and other materials, to the community served by the agency, in both English and Spanish. The Educator will conduct outreach to community organizations to schedule classes and recruit participants to ensure the education of 83 parents and/or caregivers in the parent education classes per year.

Duties and Responsibilities

Duties and Responsibilities:

  • Conduct trauma informed parenting classes, for parents and caregivers, in English and Spanish.
  • Outreach to community centers, childcare facilities, schools, and other non-profit agencies to recruit participants and schedule classes.
  • Provide participants with referrals to other services as necessary.
  • Attend on-going professional development trainings through the Institute for Family Professionals (IFP)
  • Prepare the submission of monthly, quarterly, and annual reports and continuation applications to funders as may be required.
  • Keep detailed files on all participants in compliance with the Parenting Collaborative guidelines.
  • Ensure compliance with both internal policies and applicable state and federal regulations and statutes, including mandatory reporting.
Qualifications and Requirements


  • Bachelor’s or Master’s degree in Social Work, Child Development or related field.
  • Bilingual (English/Spanish) required.
  • Excellent oral and written communication skills.
  • Excellent analytical ability.
  • Computer and technological proficiency required.
  • Knowledge of social services network in Philadelphia.
  • FBI, Pennsylvania Childline and Criminal Background Clearances.
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Title Part Time Youth Facilitator
Status: Part Time
Job Description

The Youth Program Facilitator is responsible for running the daily after school activities for at risk youth populations in the OST (out-of-school time program) program. The Youth Program Facilitator is also responsible for the facilitation of youth enrolled in the Summer program. The programs are under contract with the Philadelphia Department of Human Services, Public Health Management Corporation, and Philadelphia Youth Network. Because the Youth Program Facilitator works with at-risk youth populations, they carry a high degree of responsibility for the students’ physical and emotional safety and are therefore, expected to serve with the utmost professionalism, care, and integrity. The Youth Program Facilitator is supervised by the Program Site Coordinator.

Duties and Responsibilities

• Co-Facilitate and/or support life skills activities, arts & recreation activities and homework assistance with 15 youth on a daily basis
• Facilitate and integrate Science, Technology, Engineering, Arts, and Math (STEAM) focused activities into all programming
• Facilitate activities and cohorts of STEAM clubs and provide daily supervision of their assigned group.
• Participate in training and ongoing professional development as assigned or coordinated by direct supervisor
• Adhere to program schedule, structure, and contract requirements
• Serve as a positive role model for all youth enrolled in programming
• Assist youth in developing and implementing service-learning projects
• Chaperone field trips and off-site projects with youth.
• Maintain a collaborative and respectful work environment among youth and co-workers.
• Ensure that youth receive a snack each day

Qualifications and Requirements

• Accredited University coursework in Education, Urban Education, Public Health or in a related field preferred.
• Knowledge of or interest in positive youth development
• Must be resourceful, willing to establish and maintain good working relationships with a variety of clients, other professionals and parents of youth enrolled in programming.
• Must be willing to work with a team and work well and professionally with youth and parents.
• Must understand the importance of confidentiality.
• Ability to pass FBI, Pennsylvania Childline and Criminal Background Checks.
• Good oral and written communication skills.
• Strong group facilitation/public speaking skills
• Creative and Outgoing with the ability to successfully engage youth

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Title Part-Time Permanency Specialist
Status: Part-Time
Department: Family Social Services
Job Description

The Permanency Specialist provides adoption services under contract from the Statewide Adoption Network, Pennsylvania Department of Public Welfare and the Philadelphia Department of Human Services.  The Permanency Specialist’s role is to: (1) provide adoption finalization, child preparation, child and family profile development with kinship families, adoptive families and children throughout the adoption or permanency and post-permanency process; and (2) maintain case records with timely and accurate documentation meeting state/county standards and best practices.

Duties and Responsibilities

Duties and Responsibilities:

  • Pre and post adoption services including court representation as needed, post permanency services including assessment, advocacy/case management, support group, and respite service arrangements; and child/family profile and child prep facilitation and development;
  • Home based delivery of services;
  • Complete family assessment and record maintenance including family service plans, quarterly; reports, and other required documentation;
  • Facilitate adoptions trainings as assigned;
  • Attend weekly staff meetings;
  • Submit performance reports as required;
  • Attend training as required;
  • Maintain a caseload which will consist of cases of a sensitive and complex nature;
  • Provide coaching to families in regard to social service needs;
  • Interact substantively with Community Umbrella Agencies, DHS, schools, clinics, hospitals, and social welfare agencies in order to collect social services information around the Philadelphia area;
Qualifications and Requirements


  • Bachelor’s Degree in Social Work or a Bachelor’s Degree in a related field plus two years experience in Human Services, preferably child welfare.
  • Demonstrated social work and collaboration skills required.
  • Permanency Specialist should be resourceful, willing to establish and maintain good working relationships with a variety of clients, other professionals and foster parents.
  • Permanency Specialist must understand the importance of confidentiality.
  • Knowledge of the social services network in Philadelphia.
  • FBI, Pennsylvania Childline and Criminal Background Clearances.
  • Bilingual (English/Spanish) required.
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Title Marketing and Event Specialist
Status: Full-Time
Job Description

The Marketing and Event Specialist is responsible for market research and analysis, donor projections, sales, and portfolio management.  He/she will plan, coordinate, and implement corporate and individual events (i.e. annual Hispanic Feista Event, Puerto Rican Day Parade, and black-tie gala) as part of the portfolio management.

Duties and Responsibilities

Primary Duties Include:

  • Provides market research and projections regarding the following organization goals: $200,000 for Arts & Cultural Festivals, and $60,000 for black-tie gala.
  • Provides volunteers for Concilio’s Arts & Cultural Festivals.
  • Manages the organization corporate and individual portfolios including the coordination of a black-tie gala.
  • Communicates to primary stakeholders (board, corporations, foundations, government relationships, individuals) via monthly website updates.
  • Develop and implement strategy to reach or exceed sales goals; manage, sustain, and nurture existing relationships with high-level partners in corporations, state agencies and other nonprofit organizations; and pursue new revenue generating business opportunities.
  • Generate revenues for Concilio through the sale of sponsorships, program book advertising, and events.
  • Develop strong sponsor relationships, renewing and enhancing participation and collaboration with Concilio.
  • Communicating and presenting the activities and accomplishments of Concilio and delivering excellent customer service.
  • Cultivate a portfolio of prospective sponsors to expand partner base.
  • Work closely with Executive Director to develop materials/campaigns and other tools that support and enhance sales efforts and communicate the “value” of collaborating with and sponsoring Concilio.
  • Provide event analysis of efforts and results;
  • Coordinates and facilitates planning for all Concilio fundraising events including: Hispanic Fiesta, gala, parade, senior’s luncheon, and three king’s events.
  • Coordinates community meetings, events volunteer planning meetings, etc.

Secondary Duties

  • Drafts press releases related to corporation relations and submit to Executive Director for review and distribution.
Qualifications and Requirements


  • A. in Business Administration, Communications, and or Organizational Management or equivalent required.
  • Sales and portfolio management experience preferred.
  • Excellent communication skills resulting in cultivating high-impact relationships with corporations, government agencies, individuals, and/or nonprofit organizations.
  • Highly analytical ability to support the integration of related functional activities to ensure seamless and streamlined execution and communications.
  • High energy and Team player, self-motivated, and able to work independently.
  • Familiarity with the U.S. Hispanic community, Hispanic nonprofit organizations, and the Hispanic consumer/market.
  • Ability to travel and work a modified/extended-hour schedule during event planning and event execution.
  • Commitment to and passion for Concilio’s mission.
  • Excellent, well-developed writing skills and the ability to synthesize information from different sources and present it in a variety of written formats and styles for various audiences (e.g., research briefs, testimony, data fact sheets).
  • Strong organizational and administrative skills and attention to detail.
  • Strong sense of self-motivation; able to function effectively under pressure and meet tight deadlines.
  • Knowledge of computers essential, including strong competency in word processing skills using Microsoft Office Suite (Word, Excel, PowerPoint). Internet and email use required.
  • Comfort and efficiency as team player
  • Reliable job attendance essential.
  • Bilingual (English/Spanish) ability strongly preferred.
  • Ethical standards with maturity, tact, and polished diplomatic skills.
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