Current Openings at Philadelphia Department of Health

CITY OF PHILADELPHIA

POSITION TITLE: COVID-19 Information Specialist

GENERAL DESCRIPTION
The Philadelphia Department of Public Health (PDPH), through its newly created Division of COVID-19 Containment, is responsible for monitoring COVID-19/SARS-CoV-2 exposure within Philadelphia and developing appropriate mitigation strategies. In order to do this, PDPH will be expanding the City’s surveillance and detection capabilities to ensure that cases of COVID-19 in Philadelphia residents are quickly identified and investigated. As the lead agency responding to this public health crisis in Philadelphia, this Division will also work to educate residents on COVID-19, develop policies to slow the spread of disease, manage isolation & quarantine sites, provide infection control guidance to healthcare institutions and work with partners to address other public health issues related to COVID-19 as they arise in the City of Philadelphia.
A large component of this response is liaising with the public and external partners to share information and serve as a reliable resource during a time of great uncertainty. PDPH has been managing a call center since March 2020 to answer questions from the public along with the clinical community relating to COVID-19. The goals of the call center are to relay information on access to testing, provide guidance to individuals who test positive, address complicated exposure questions from clinical providers, and answer a variety of other questions from the public, business-owners, providers and anyone else who calls. Additionally, Information Specialists will answer inquiries that come in via email or the PDPH website.
JOB DESCRIPTION
The COVID-19 Information Specialist will be responsible for answering calls, providing information via phone and email, and ensuring that each caller is connected with either the appropriate PDPH program/staff, the appropriate service, or is satisfied with their query. This Call Center is operated out of PDPH six days a week to provide support to the clinical community and the public. This role will be responsible for working call center shifts, monitoring and answering queries from the public that come in via email and the PDPH website, and staying up to date on guidance and protocols.
SPECIFIC DUTIES
• Keep up-to-date on information and resources available in the city and state for providers and general public
• Utilize call center software to efficiently and informatively answer calls from the public and providers, take reports, and transfer appropriate callers and/or information to the appropriate PDPH staff
• Ensure that clinical providers can quickly get into contact with the appropriate staff
• Answer email and website queries from the public
REQUIRED QUALIFICATIONS
• Bachelor’s degree in public health, or other related field, or equivalent work experience in public health communications or call center operations
• Excellent communication and organizational skills, and attention to detail
• Ability to interact appropriately and effectively with a wide range of persons
• Candidates should have strong critical thinking skills, excellent English language skills, including composition, grammar, and public speaking. The ability to communicate in a language other than English is highly valued
• Computer skills are necessary and should include the ability to access and navigate various databases and software programs following training
• Flexibility, professionalism and the ability to manage multiple projects simultaneously are highly valued attributes
• Equally comfortable working individually and within a team environment that emphasizes interdisciplinary collaboration in a dynamic urban health department
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
This job may require moderate physical effort including lifting materials and equipment of less than 50 pounds and involves viewing a CRT or VDT screen 75 to 100 percent of the time. The position requires responding to public health emergencies and at times requires rapid turnaround of communications on short notice.
SALARY AND BENEFITS
Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan.
TO APPLY
At the Philadelphia Department of Public Health, we value health justice. Our work is guided by a commitment to all people’s health and humanity, and we recognize the impact that COVID-19 has on our city's diverse population. We are dedicated to building a staff that reflects the diversity of Philadelphia. We encourage applications from individuals who identify with one or more of the following groups:
a) People of color,
b) Individuals with disabilities,
c) LGBTQ+,
d) First-generation college students,
e) Individuals from a family that has qualified for federal financial assistance,
f) Other historically underrepresented or marginalized groups.
Applicants who are originally from and live in the Philadelphia area are also strongly encouraged to apply.
To apply, please submit:
1. A resume or CV
2. A cover letter that includes:
- Your experience in or with Philadelphia, if any
- Your past or proposed contributions to diversity, equity, and inclusion

Download Complete Job Information Here
CITY OF PHILADELPHIA
DEPARTMENT OF PUBLIC HEALTH
DIVISION OF DISEASE CONTROL (DDC)
(July 2020)
POSITION TITLE:Pediatric Guidance Clinician

PROGRAM AREA: Division of COVID Containment, Logistics

GENERAL DESCRIPTION
The Philadelphia Department of Public Health (PDPH), through its newly-created Division of COVID-19 Containment, is responsible for monitoring COVID-19/SARS-CoV-2 exposure within Philadelphia and determining appropriate mitigation strategies. In order to do this, PDPH will be expanding the City’s surveillance and detection capabilities to ensure that cases of COVID-19 in Philadelphia residents are quickly identified and investigated. This involves working closely with laboratories and healthcare institutions to increase access to rapid testing and building systems that enable consistent data sharing among relevant partners.
The Pediatric Guidance Clinician is responsible for providing support to ongoing COVID-19 response activities, with a specific focus on provision of guidance to pediatric providers and school-based health operations. This position will work closely with these partners to provide guidance on how best to mitigate the spread of COVID-19 and protect the public. This position will address questions regarding testing, vaccines, isolation and quarantine, infection control, personal protective equipment and other clinical concerns that may arise as this crisis unfolds.
This position is full-time, Monday through Friday, with occasional work after hours and on weekends to support Program activities. The position is grant funded for a minimum of one year. Continuation of the position is dependent on sustained grant funding.
SPECIFIC DUTIES
• Stay up to date on the latest medical and clinical literature around the diagnosis, care, treatment, and risk factors associated with COVID-19
• Serve as a resource for pediatric providers and school-based health staff to consult with and be available to answer questions regarding high-risk cases, guidance, or exposures
• Work with pediatric providers and school-based health staff to address gaps in infection control and provide resources to prevent outbreaks and slow the spread of COVID-19 in their facilities
• Work with our clinical team to contribute to concise guidance addressing relevant COVID-19 public health and medical issues to be used by COVID-19 Case Investigation and Contact Tracing teams, the public, healthcare workers, and others. Examples of guidance already developed by our staff can be found here: https://www.phila.gov/programs/coronavirus-disease-2019-covid-19/guidance/
REQUIRED QUALIFICATIONS
• Bachelor’s degree in Nursing or a related healthcare field
• Master’s degree in Physician Assistant Studies, advanced Nursing Studies, or Public Health or related field preferred
• Two to three years of experience in healthcare or public health-related field
• Excellent communication and organizational skills, and attention to detail
• Ability to interact appropriately and effectively with a wide range of persons
• Demonstrated critical thinking skills; excellent English language proficiency; strong verbal and written communication skills.
• Strong competency with computer skills is necessary and including accessing navigating various databases and software programs following training
• Flexibility, professionalism and the ability to manage multiple projects simultaneously are highly valued attributes
• Equally comfortable working individually and within a team environment that emphasizes interdisciplinary collaboration in a dynamic urban health department
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
This job is estimated to be 90% remote work (work-from-home). The position may require some travel and occasional participation in off-site functions. The position requires responding to public health emergencies and at times requires rapid turnaround of communications on short notice.
SUPERVISION
This position reports directly to the Logistics Program Manager.
SALARY AND BENEFITS
Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan.
TO APPLY
At the Philadelphia Department of Public Health, we value health justice. Our work is guided by a commitment to all people’s health and humanity, and we recognize the impact that COVID-19 has on our city's diverse population. We are dedicated to building a staff that reflects the diversity of Philadelphia. We encourage applications from individuals who identify with one or more of the following groups:
a) People of color,
b) Individuals with disabilities,
c) LGBTQ+,
d) First-generation college students,
e) Individuals from a family that has qualified for federal financial assistance,
f) Other historically underrepresented or marginalized groups.
Applicants who are originally from and live in the Philadelphia area are also strongly encouraged to apply.
To apply, please submit the following to kathleen.fries@phila.gov :
1. A resume or CV
2. A cover letter that includes:
- Your experience in or with Philadelphia, if any
- Your past or proposed contributions to diversity, equity, and inclusion
Email To kathleen.fries@phila.gov

Download Complete Job Description Here

CITY OF PHILADELPHIA

OFFICE OF INFORMATION TECHNOLOGY (OIT)

(September 2020)

 

POSITION TITLE: Mobile Device Support Technician

 

PROGRAM AREA:  Office of Information Technology


GENERAL DESCRIPTION

The Office of Information Technology (OIT) is responsible for managing and distributing technology resources to employees of the City of Philadelphia.

 

The Mobile Device Support Technician will provide smartphone and end-user support for Android smartphones and assist with the upgrade rollout of 4,745 devices to City employees. The Mobile Device Support Technician will also assist with mobile phone orders, audits, and distribution

 

This position is full-time, Monday through Friday, with occasional work after hours and on weekends to support Program activities. The position is grant funded for a minimum of one year. Continuation of the position is dependent on sustained grant funding.

 

SPECIFIC DUTIES & RESPONSIBILITIES

  • Provide 1st and 2nd level support on all smartphone device issues pertaining to WorkSpace One (WS1) enrollment, email connectivity and re-enrollment 
  • Troubleshoot connectivity and data service issues with smartphones, cellphones, laptops, tablets and mifis
  • Knowledgeable with mobile device upgrades and migration processes
  • Order phones and accessories through vendor portals
  • Handle multiple orders, with interruptions and escalations during the business day, organized to track each order in an organized way to minimize mistakes

REQUIRED QUALIFICATIONS 

  • Experience in Customer and/or End-User service and communication
  • Excellent organizational skills, time management, and attention to detail
  • Android and iOS knowledge
  • Familiarity with Enterprise Helpdesk ticketing system
  • Intermediate level understanding of Smartphone functionality, setup of email, and mobile phone activation
  • Experience using Microsoft Excel – including beginner and some intermediate Excel functions
  • Ability to interact appropriately and effectively with a wide range of persons
  • Demonstrated critical thinking skills; strong verbal and written communication skills.
  • Flexibility, professionalism and the ability to manage multiple projects simultaneously
  • Equally comfortable working individually and within a team environment that emphasizes interdisciplinary collaboration

 

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

This job is estimated to be 90% remote work (work-from-home) with at least one day of work per week at our office in Center City. The position may require some travel and occasional participation in off-site functions.  The position requires responding to department emergencies and at times requires rapid turnaround of communications on short notice. 

 

SUPERVISION

This position reports directly to the IT Supervisor

 

SALARY AND BENEFITS

Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan.

 

TO APPLY 

Our work is guided by a commitment to all people’s humanity. We are dedicated to building a staff that reflects the diversity of Philadelphia. We encourage applications from individuals who identify with one or more of the following groups:   

 

a) People of color,  

b) Individuals with disabilities,  

c) LGBTQ+,  

d) First-generation college students,  

e) Individuals from a family that has qualified for federal financial assistance

f) Other historically underrepresented or marginalized groups. 

 

Applicants who are originally from and live in and around the Philadelphia area are also strongly encouraged to apply. 

 

To apply, please submit the following to christine.morando@phila.gov

  1. A resume or CV  
  2. A cover letter that includes:
    - Your experience in or with Philadelphia, if any
    - Your past or proposed contributions to diversity, equity, and inclusion

 

Dowload the Complete Description Here

 

CITY OF PHILADELPHIA

DEPARTMENT OF PUBLIC HEALTH

DIVISION OF COVID CONTAINMENT (COCO)

(October 2020)

 

POSITION TITLE: Testing Site Swabbing Instructor

 

PROGRAM AREA:  Division of COVID Containment, Testing Strategy Branch

 

GENERAL DESCRIPTION

The Philadelphia Department of Public Health (PDPH), through its newly-created Division of COVID-19 Containment, is responsible for monitoring COVID-19/SARS-CoV-2 exposure within Philadelphia and determining appropriate mitigation strategies. In order to do this, PDPH will be expanding the City’s surveillance and detection capabilities to ensure that cases of COVID-19 in Philadelphia residents are quickly identified and investigated. This involves working closely with laboratories and healthcare institutions to increase access to rapid testing and building systems that enable consistent data sharing among relevant partners.

 

The Testing Site Swabbing Instructor is responsible for observing and providing instruction to individuals performing “self-swabbing” testing at the city’s mobile COVID-19 testing sites.

 

Full-time and part-time positions available. All schedules will include some evening and/or weekend hours to support community testing initiatives. The position is grant funded for a minimum of one year. Continuation of the position is dependent on sustained grant funding.

 

SPECIFIC DUTIES

  • Provide clear verbal instructions to individuals regarding the proper processes and procedures for completing the “self-swabbing” COVID-19 test.
  • Work with other team members to ensure that individuals complete the test properly and that specimens are handled and stored properly to prevent contamination.
  • Complete registration and check-in functions as needed.
  • Participate in a positive and cooperative environment with other members of the mobile testing team.
  • Other duties as assigned.

REQUIRED QUALIFICATIONS 

  • High School diploma or GED
  • Healthcare or clinical experience preferred
  • Bilingual fluency preferred
  • Valid Driver’s License and access to a reliable vehicle required as travel throughout the city will be necessary
  • Ability to interact appropriately and effectively with a wide range of persons
  • Ability to work non-traditional hours in order to meet the needs of the changing COVID-19 situation

 

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, and hear. The employee is occasionally required to use hands to finger, handle or feel objects, tools, or controls; reach with hands or arms; stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. 

 

The work environment includes mobile testing sites. The position requires responding to public health emergencies and at times requires rapid turnaround of communications on short notice. 

 

SUPERVISION

This position reports directly to the Testing Strategy Manager

 

SALARY AND BENEFITS

Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan.

 

TO APPLY 

At the Philadelphia Department of Public Health, we value health justice. Our work is guided by a commitment to all people’s health and humanity, and we recognize the impact that COVID-19 has on our city's diverse population. We are dedicated to building a staff that reflects the diversity of Philadelphia. We encourage applications from individuals who identify with one or more of the following groups:   

 

a) People of color,  

b) Individuals with disabilities,  

c) LGBTQ+,  

d) First-generation college students,  

e) Individuals from a family that has qualified for federal financial assistance

f) Other historically underrepresented or marginalized groups. 

 

Applicants who are originally from and live in the Philadelphia area are also strongly encouraged to apply. 

 

To apply, please submit the following to christine.morando@phila.gov : 

  1. A resume or CV  
  2. A cover letter that includes:
    - Your experience in or with Philadelphia, if any
    - Your past or proposed contributions to diversity, equity, and inclusion

Download the Complete Application Here

 









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